Customer Service
At Pifera Concepts, we're committed to providing exceptional customer service. Our team is here to help you with any questions or concerns you may have.
Contact Us
Email Support
For general inquiries, orders, and support:
Response time: Within 24 hours
Business Hours
Our customer service team is available:
Monday - Friday
9:00 AM - 5:00 PM EST
Closed weekends and holidays
Frequently Asked Questions
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also view your order status by logging into your account and visiting the Orders page.
What is your return policy?
We offer a 30-day return policy on most items. Items must be unused and in original condition with tags attached. For full details, please visit our Refund Policy.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer express (2-3 days) and overnight (1 day) shipping options. For more information, see our Shipping Policy.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location. International customers are responsible for any customs duties, taxes, or fees.
Can I cancel or modify my order?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us at [email protected] as soon as possible. Changes may not be possible if the order has already been processed or shipped.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processors to protect your payment information. We never store your full credit card details on our servers. For more information, see our Privacy Policy.
How do I create an account?
You can create an account during checkout or by clicking the "Account" link in the navigation menu. Having an account allows you to track orders, save addresses, and enjoy faster checkout.
I received a damaged or defective item. What should I do?
We sincerely apologize for any inconvenience. Please contact us at [email protected] within 48 hours of delivery with your order number and photos of the damage. We'll resolve the issue promptly by sending a replacement or issuing a full refund.
Do you offer gift cards?
Gift card availability varies. Please check our website or contact customer service for current gift card options and denominations.
Additional Resources
Still Need Help?
Our customer service team is here to assist you. Don't hesitate to reach out!
Contact Support