Refund Policy

Effective Date: December 8, 2025

1. Return Period

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most items within 30 days of the delivery date for a full refund or exchange.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in the same condition as received
  • Items must be in original packaging with all tags attached
  • Proof of purchase (order number or receipt) must be provided
  • Items must be returned within the 30-day return window

3. Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons:

  • Personal care items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids
  • Perishable goods
  • Custom or personalized items
  • Digital products or downloadable content
  • Gift cards
  • Items marked as final sale or clearance

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number
  2. Provide the reason for your return and any relevant details
  3. Wait for return authorization and instructions from our team
  4. Pack the item securely in its original packaging
  5. Include a copy of your order confirmation or packing slip
  6. Ship the item back using the provided return label or instructions

Important: Do not ship items back without first contacting us. Unauthorized returns may not be processed.

5. Return Shipping

5.1 Defective or Incorrect Items

If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us immediately, and we will provide a prepaid return label.

5.2 Changed Mind Returns

If you are returning an item because you changed your mind or no longer want it, you are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Refund Processing

6.1 Inspection

Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. This process typically takes 2-5 business days.

6.2 Refund Timeline

If your return is approved, we will initiate a refund to your original payment method. Please allow:

  • Credit Card: 5-10 business days for the refund to appear on your statement
  • Debit Card: 5-10 business days for the refund to appear in your account
  • PayPal: 3-5 business days

6.3 Refund Amount

Your refund will include:

  • The purchase price of the returned item(s)
  • Original shipping costs (if the return is due to our error)

Your refund will not include:

  • Return shipping costs (unless the return is due to our error)
  • Original shipping costs (for changed mind returns)

7. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order. This ensures you receive your replacement as quickly as possible.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will need:

  • Your order number
  • Photos of the damaged or defective item
  • Photos of the packaging (if applicable)
  • Description of the damage or defect

We will work with you to resolve the issue as quickly as possible, either by sending a replacement item or issuing a full refund.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company or bank (processing times may vary)
  3. If you still have not received your refund, contact us at [email protected]

10. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use or wear
  • Items not in original condition or with missing parts not due to our error
  • Items returned more than 30 days after delivery
  • Items without original packaging or tags

11. International Returns

International customers are responsible for return shipping costs and any customs or import duties. We recommend using a trackable shipping method. Refunds will be issued in the original currency of purchase.

12. Contact Us

If you have any questions about our Refund Policy, please contact us: